Refund Policy
This Refund Policy explains how payments, cancellations and refunds work for Byzatk subscriptions. Byzatk is owned and operated by The-IK Tech Lab, CR No. 202447-1, Manama Municipality, Kingdom of Bahrain. It forms part of our Terms of Use.
1. How you pay
Byzatk paid plans (such as Basic, Pro and Family, monthly or yearly) are sold only as in-app subscriptions through the Apple App Store and Google Play. Apple or Google processes your payment, in the price, currency and taxes shown by the Store before you confirm. We never receive or store your card details.
2. Free trial
If a free trial is offered, its length is shown before you subscribe. You will not be charged if you cancel at least 24 hours before the trial ends. If you do not cancel, the Store charges you for the plan you chose when the trial ends.
3. Automatic renewal and cancellation
Subscriptions renew automatically at the end of each period unless you turn off auto-renew at least 24 hours before the period ends.
You can cancel at any time:
- iPhone: Settings → your name → Subscriptions → Byzatk → Cancel Subscription.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Byzatk → Cancel subscription.
When you cancel, you keep access to your paid plan until the end of the period you have already paid for. Deleting the app or your Byzatk account does not cancel the subscription — please cancel it in the Store.
4. Refunds
Because payments are processed by Apple and Google, refunds are decided under their policies:
- App Store purchases: request a refund from Apple at https://reportaproblem.apple.com. Apple reviews each request.
- Google Play purchases: you can request a refund through Google Play (https://support.google.com/googleplay/answer/2479637). Within 48 hours of purchase this is usually possible directly in Google Play. After 48 hours, contact us at help@byzatk.com with your order number (it starts with "GPA.") and we will review your request in line with Google Play's policies.
We do not give refunds or credits for partially used subscription periods, for periods in which you did not use the app, or for an annual plan cancelled part-way through, unless the Store grants a refund or the law requires otherwise.
If a refund is granted, your access to the paid plan ends and your account returns to the free or trial level. What happens to your data then is described in our Terms of Use and Privacy Policy.
5. Problems with the app
If something does not work as it should — for example a paid feature is not available after purchase — please contact us first at help@byzatk.com. We will try to fix it, restore your purchase (Restore purchases on the plans screen in the app), or help you request a refund.
6. Price changes
We may change subscription prices. Apple or Google will tell you before a new price applies to your subscription and, where required, ask for your agreement. You can cancel before the new price takes effect.
7. Your legal rights
Nothing in this policy affects any rights you have as a consumer under the laws of the Kingdom of Bahrain or of the country where you live.
8. Contact
- Support: help@byzatk.com
- Business: hello@byzatk.com